At PixelQuest Arcade, we want you to have the best gaming experience possible. If you are not satisfied with your visit, we offer a full refund within 7 days of your game rental or membership purchase, provided no game credits have been used. For any issues with malfunctioning equipment or games, we will either replace the game or issue a refund as per our policy. For membership cancellations, we offer a pro-rated refund if requested within the first 30 days. Please contact our customer service for any concerns, and we will be happy to assist you with a solution.